I’m ashamed to say, I’ve misbehaved.

I was a bad customer (sorta), and I (kinda) admit it.

But after a month of moving and all the complications that have ensued, I’d had it. After getting a retarded amount of run-around to cancel our stupid little Earthlink DSL service (because they couldn’t transfer our EXISTING service to our new phone number for 30 DAYS!) and after being told that – for my own protection- I was going to have to call the office and get four kinds of super-secret numbers from our cantankerous accounts manager, (because you know everyone’s going around with our account number, invoice number, and order number just trying to undue our accounts)

Well, I lost it.

I quietly told her I’d have to call her back and then I proceeded to slam the phone’s receiver down over and over on it’s base.

When I called back with my information she nabbed me. Evidently they can hear that sort of thing. She proceeded to scold me for doing such a disrespectful thing and told me she expected more professional behavior from me. I tried to explain that if only she had been through what I’d been through and fallen prey to the ridiculous amounts of bureaucracy that I had lately that surely she’d have done it to. She wasn’t buying it.

So now I’m stumped. Do not-very-nice-in-the-first-place-pain-in-the-process customer service representatives get to scold people for something they didn’t even think the aforesaid customer service rep would even *hear* or was I really wrong in need of the scolding? So I took it.

I did not bang the phone again when I hung up despite my dire need to show her that she wasn’t the boss of ME. But I was too shamed by it all. Did I back down too soon? Should I send her a note? Take my favorite (and probably much more talented) customer service pal out to clear my karma?

All I know is that I feel yucky and I never want to move, schedule, cancel, call or interact with anyone in any way that has anything to do with telecommunications again – EVER.

(except of course the aforementioned super professional pal that I have to believe will forgive me on behalf of her industry – Viva Verizon!)